How is my product crafted?
Everything is done by hand and with hand-tools. From cutting the leather to punching holes for the thread to finish the edges. Not a single power machine is being used in the process, making it a truly handmade product, each unique on its own.
How long does it usually take for my item to be made?
Since every item is handmade specifically for you, it can take up to two weeks for your product to be crafted. If it is part of our Ready to Ship section, it will usually be shipped out the next day.
Custom orders may take longer depending on the request and leather availability. So please get in touch via email@example.com if you are on a deadline!
How do custom orders work?
If order one of our custom products, we will contact you via email find out what type of leather and colours you're after.
Fully custom projects are not a problem, please reach out via firstname.lastname@example.org and we'll give you a customised quote.
Where does the leather come from?
We exclusively use vegetable tanned leather, most of it comes from tanneries that are part of The Genuine Italian Vegetable-Tanned Leather Consortium located in the Tuscany of Italy.
In addition to that, we also use vegetable tanned leathers from the United States, specifically the ones of the tannery Wickett & Craig in Pennsylvania.
What is vegetable-tanned leather?
Vegetable-tanned leather has a long history and is the most traditional form of tanning leather. The leather is not processed with chemicals but rather with natural materials such as tree bark, thus making the most eco-friendly option when it comes to leathers.
By only using tanneries that are part of the Genuine Italian Vegetable-Tanned Leather Consortium, we can guarantee the highest quality materials upheld by century-old traditions and standards.
I don't like my product anymore, what now?
Unfortunately, we do not offer refunds for change of mind decisions.
If a product is faulty upon arrival, please reach out immediately via email@example.com and we're more than happy to help out!
What are the shipping costs?
Australia-wide we offer flat-rate pricing of $10 for every order. If you're in a hurry and need something quicker, please reach out and we happily upgrade it to express post.
For global orders, we charge a fee of $20.
Our shipping partner is Australia Post which offers the most reliable support and deliveries. Overseas it will be handed over to the local postal service of your country e.g. USPS, Deutsche Post.
What is the average shipping time?
On average Australia Post delivers nationally within 1-7 working days.
International shipping is often dependent on your local postal service. Usually, parcels will arrive in 4-7 days.
As an example, a parcel to Washington, USA takes about four weeks to arrive.
We hope this short FAQ helped to answer some of your questions, if however you still have questions or just keen to have a chat, please don't hesitate to reach out via email firstname.lastname@example.org or @dear_dagger on Instagram.